Chat & WhatsApp Support
Website chat and WhatsApp messages answered quickly, with your prices, policies and offers.
Customer support · Chat · Email · Calls
CSRSupport
Customer service representatives who answer your customers for you: messages, comments, emails and calls handled politely and on time, so no enquiry is left waiting.
What is included
Every customer answered, on every channel
A trained representative who speaks for your brand and follows the answers you approve.
Phone Support
Incoming calls answered and follow-up calls made to confirm orders and bookings.
Email Support
Customer emails answered clearly, with templates for the questions you get most.
Order Handling
Order confirmation, tracking updates, returns and exchanges for your online store.
Social Media Inbox
Comments and direct messages on Facebook, Instagram and TikTok answered so leads are not lost.
Reporting
A regular summary of enquiries, common questions and what customers are asking for.
Why ZH
Support that sounds like your brand
Good support keeps the customers your ads and website worked hard to bring.
Quick replies
Enquiries are answered during agreed hours, so customers are not left waiting.
Trained on your business
We learn your products, prices and policies before answering a single message.
Approved answers
Replies follow the answers and tone you approve, and unusual cases are passed to you.
Clear reporting
You see how many enquiries came in and what customers asked most.
More sales from the same leads
Fast, helpful replies turn more enquiries into orders.
Works with your marketing
The same team runs your ads and social media, so support knows every offer that is live.
Process
How we work
Four steps to hand over your customer support.
Learn
We study your products, prices, policies and the questions customers ask.
Set up
We connect your channels and agree reply templates and working hours.
Answer
Our representatives reply to customers and pass unusual cases to you.
Report
You get a regular summary of enquiries and customer feedback.
Plans
Customer support plans
Monthly plans for customer support. Send a message and we will recommend the right one.
Customer Support
Basic
Messages answered.
Ask for price
- One channel covered
- Replies during working hours
- Approved reply templates
- Unusual cases passed to you
- Monthly summary
Standard
Chat, social and email.
Ask for price
- Everything in Basic
- Chat, social media and email
- Order confirmation and tracking
- Returns and exchanges handled
- Weekly summary
Pro
A full support desk.
Ask for price
- Everything in Standard
- Phone support and follow-up calls
- Extended hours
- Dedicated representative
- Detailed reporting
FAQ
Questions people ask
Short answers to what clients usually want to know before starting.
Which channels do you cover?
Website chat, WhatsApp, email, phone and the inboxes and comments on your social media pages. You choose the channels you need.
How do your representatives know what to say?
We learn your products, prices and policies first and agree reply templates with you. Anything outside them is passed to you.
What hours do you cover?
Working hours are agreed with you before we start, and longer hours are available on the Pro plan.
Do you handle orders and returns?
Yes. For online stores we confirm orders, share tracking updates and handle returns and exchanges following your policy.
Do you get access to my accounts?
Only the access needed to reply to customers. The accounts stay yours and you can remove access at any time.
Ready to answer every customer?
Tell us about your business and your channels. We reply with a plan and a quote.
Get a free quote